Our goal is to provide reliable and secure shipping services for every customer. We work hard to make sure your order is carefully processed, packed, and delivered in a timely manner.
Order Processing Time
Order processing usually takes 1 to 2 business days. During this time, we will verify your order information, check the product quality, carefully package your jewelry, and hand the package over to the shipping carrier.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Standard shipping usually takes 3 to 4 business days after the order has been processed and shipped.
Please note that delivery times may vary depending on your country, shipping address, customs clearance, local postal service, weather conditions, or other factors beyond our control.
Shipping Methods
We cooperate with trusted international shipping carriers to provide secure and trackable delivery services.
Depending on your shipping country and the option available at checkout, shipping methods may include Standard Tracked Shipping, USPS, Local Post, DHL, FedEx, or other reliable logistics carriers.
Shipping Fee
We offer free standard shipping on eligible orders with a minimum purchase amount of USD 180.
Expedited shipping may be available for certain destinations. The exact shipping cost will be calculated and displayed on the checkout page before you complete your payment.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for the tracking information to update after the package has been handed over to the carrier.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete address information provided by the customer.
If you need to change your shipping address, please contact us as soon as possible before the order is shipped.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.
These fees are not included in the product price or shipping fee and are the responsibility of the customer.
Customs policies vary by country. Please contact your local customs office for more information if needed.
Delivery Delays
We always try our best to ensure timely delivery. However, delays may occur due to customs inspection, local postal delays, holidays, weather, natural disasters, carrier issues, or other unexpected circumstances.
We appreciate your understanding and patience in such situations.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team as soon as possible.
We may require photos, tracking information, or other proof to help investigate the issue with the shipping carrier.
We will do our best to assist you and provide a reasonable solution according to the actual situation.
Contact Us
If you have any questions about shipping, tracking, or delivery, please contact our customer service team. We will be happy to assist you.