Return & Refund Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If your order is successfully cancelled, you will receive a full refund. Please note that we cannot cancel the order if the product has already been shipped out or has entered the production process.

Returns & Exchanges (if applicable)

We want you to be satisfied with your purchase. Customers have the right to apply for a return or exchange within 7 days after the delivery of the product.

To be eligible for a return or exchange, the item must be unused, unassembled, and in the same condition that you received it. It must also be returned in its original packaging, including all accessories, parts, manuals, and protective materials, if applicable. To complete your return or exchange request, we require a receipt or proof of purchase.

Important Note: Please contact our customer service team first to verify your return or exchange request and obtain the correct return shipping address. Please do not send your purchase back to the manufacturer or the address on the shipping label without prior confirmation.

Damaged, Defective, or Missing Parts

If your item arrives damaged, defective, or with missing parts, please contact us immediately after receiving the package.

To help us verify the issue, customers must provide a clear and complete unboxing video as evidence. The video must be recorded before the package is opened and must show the entire unpacking process from the unopened package to the full inspection of the product. Videos recorded after the package has already been opened may not be accepted as valid evidence.

If the product is confirmed to be damaged during shipping, defective, or missing parts, we will provide a suitable solution, which may include compensation, replacement parts, product replacement, return, or refund, depending on the situation.

Important Notes on Return Shipping Fees

Custom-order or personalized items are not eligible for return or exchange unless there is a product quality issue, shipping damage, missing parts, or an error caused by us.

Customer Responsibility: If the return or exchange is due to personal reasons, such as not liking the color, ordering the wrong size, the product not fitting your space, or changing your mind, the customer shall be responsible for the return shipping fees. The specific fee will depend on the express logistics company and the size or weight of the package.

Our Responsibility: If the goods received are damaged, defective, incorrect, or missing parts due to our error or shipping damage, the customer is not required to bear the return shipping fee after the issue is verified and approved by our customer service team.

No Restocking Fee: No restocking fees will be charged to customers for approved returns.

Refunds (if applicable)

Once your return is received and inspected by our quality control team, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please follow these steps:

First, check your bank account again.

Next, contact your credit card company. It may take some time before your refund is officially posted to your account.

Then, contact your bank. There is often a standard processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please feel free to contact our support team:

Email: sqkj001@gmail.com

Response Time: We usually respond within 24 hours on business days.